The internet has changed the way businesses communicate for the better. Years ago, the only option companies had for phone service was to utilize a traditional landline service provider. Some companies continue to use this as their primary form of communication, but many are making the switch to Voice Over Internet Protocol Service (VOIP). Not only does it offer the same reliability, but it can reduce a standard telephone bill by as much as 70 percent. Before a company makes the switch, here are a few important things to search for in a VOIP provider.
Technical Support
Just like any other form of phone service, outages and other system issues are possible. This makes it important to find a company for VoIP solutions and services that is on call 24/7. Most companies operate outside of standard business hours, so be sure the chosen service provider will be available at a moments notice should issues arise. This will help alleviate downtime and keep a business operating smoothly around the clock.
Hardware Installation and Service
Installation of VOIP equipment can be simple but does require basic knowledge of internet protocols and the associated hardware. Rather than tackling it alone, it is best to find a service provider that will offer on-site installation of equipment and be there to provide service should issues arise that cannot be repaired remotely. Avoid the frustration associated with VOIP equipment by leaving installation to the professionals.
Backend Network Quality
In addition to requiring a high-speed internet connection at the point of use, the service provider must have a high bandwidth connection that can be used to patch calls across the internet, cellular and landline networks. Most connections are reliable, but outages and issues can occur. Be sure the selected provider has a service backup plan in place and can utilize a diverse array of connections should issues with one arise in the future.
Business owners in the Houston area have made the switch and trusted Truewater Communications to handle their telephone services. Check out their website today to learn more and get a free quote. Any size or type of organization can see just how much money they can save by ditching their standard telephone service provider and making the switch to VOIP service.
